Terms & Conditions

These TERMS AND CONDITIONS (“Terms”) apply to and govern all products, Software and Services provided by Vigilant LLC and its Affiliates (“Vigilant”) and any Person who uses any Vigilant products, Software and Services (“Customer”). Vigilant reserves the right to revise or otherwise modify these Terms at any time with or without notice to Customer. If revised or modified, the revised Terms will be posted on this website and will thereafter be immediately effective for all later agreements between Vigilant and Customer or any subscription agreements associated with any prior agreement entered into between the Parties.



    1. Vigilant shall, in accordance with all terms and conditions set forth in the Agreement, provide Customer the services described in the Agreement (“Services”).
    2. The Agreement will be effective only when signed by Customer and Vigilant. Any modifications or changes to any Agreement or the Services will be effective only by a written change order signed by both Parties.

    1. Services are performed by internal team members of Vigilant. Customer specifically acknowledges, however, that certain aspects of the Services may be impacted or controlled by third parties (i.e. an ISP controls Internet connection and availability), and actions or inactions by third parties can impair or disrupt Vigilant’s ability to perform the Services. Vigilant will use commercially reasonable efforts to remedy and avoid any impaired or disrupted Services and will notify Customer in the event Vigilant becomes aware of any such disruption. Notwithstanding, Customer will likely be the first to become aware of any such disruption in Services (i.e., a server is down, internet is disrupted, etc.), and Customer will promptly notify Vigilant in such event. Vigilant cannot and does not guarantee that the Services will not be impaired or disrupted by Customer or third parties. Customer acknowledges that its performance of all of its obligations under the Agreement is necessary for Vigilant’s successful performance of the Services. Any failure by Customer to perform its obligations, that in Vigilant’s reasonable judgment prevents or materially hinders Vigilant’s performance of the Services, constitutes a material breach of the Agreement.

    Customer acknowledges that the configuration of Customer’s environment may require Vigilant to alter the standard deployment of its Services and may affect the effectiveness or accuracy of the Services. Customer shall promptly notify Vigilant of any changes to its software, hardware, or configuration of the Customer environment that may impact Vigilant’s performance of the Services. At times, Vigilant may make recommendations to Customer as part of Services that may require changes to Customer’s environment. Customer is solely responsible for any changes made or not made to its environment during the term of any Agreement. Vigilant may monitor, intercept and review activities of Customer employees, contractors and other individuals with access to Customer IT resources and communications systems, including but not limited to email (both outgoing and incoming), instant messages and internet postings and activities. This might include, without limitation, the monitoring, intercepting, accessing, recording, disclosing, inspecting, reviewing, retrieving and printing of transactions, messages, communications, postings, log-ins, recordings and other uses of the systems as well as keystroke capturing and other network monitoring technologies. Vigilant may also store copies of such data and communications for a period of time. Customer consents to such activities by Vigilant.


    1. Your signature below expressly grants Vigilant the right to monitor all network and host related traffic on Customer networks and to retain a copy of all information captured by Vigilant from Customer systems and networks (“Captured Data”). Any Captured Data, which in Vigilant’s sole discretion, is identified as malware, forensic threat-specific data, or is in any way related to a Compromise or Incident shall be separately designated as “Threat Data.” Customer grants Vigilant, a worldwide, perpetual, irrevocable, non-exclusive, royalty-free license to duplicate, sell, transmit, publish, modify, distribute, publicly display, summarize, alter, compile and create derivative works of any Threat Data. Before sharing Threat Data with a third party, Vigilant will undertake commercially reasonable and good faith efforts to determine if any Customer Confidential Information is contained in or attached to the Threat Data and, if so, will undertake the following steps before proceeding:
      1. undertake reasonable efforts to remove Customer Confidential Information from the Threat Data unless required to remain for analysis by Vigilant or as required by law; and
      2. except as required by law, before Threat Data that includes Customer Confidential Information is submitted to any third party, Vigilant will provide Customer the full submission sample for Customer’s prior approval.
    2. Vigilant may be exposed to or collect the Private Information of Customer and Customer employees, contractors and agents during its performance of Services or its retention of Forensic Data. To the extent Vigilant is exposed to or collects Private Information or Customer provides Private Information to Vigilant, it shall be Customer’s responsibility to identify such information and ensure both Parties’ compliance with regard to all applicable privacy Laws, regulations and restrictions, including all data privacy Laws and all related license requirements. Customer represents and warrants that (i) it has obtained all necessary permissions and documents, including consent forms, licenses, agreements and certifications, necessary for Vigilant to perform the Services in a manner consistent with Law; and (ii) Customer complies with all applicable laws for processing and transferring Customer Information to Vigilant. Vigilant may disclose Customer Information, including Private Information and Confidential Information, where Vigilant reasonably believes it is required by law to make such disclosure.

    1. Vigilant shall through 24x7x365 Services monitor, evaluate and investigate events generated by the Services. Vigilant shall provide an analysis and response to each alert or category of alert to Customer pursuant to the Agreement, or according to the Service Level Agreement Response Times outlined in 5.2. If Vigilant determines that an alert is a “false positive” or that it otherwise poses no legitimate threat to Customer’s environment, Vigilant shall have no obligation. to provide an alert analysis.
    2. Service Level Agreement Response Times:
      1. Critical – (Covers Identified or imminent /critical threat(s) to an organization’s Mission Critical systems and any critical P1 down operational outages that require immediate resolution 24x7). Critical Issues on inbound/outbound issues carry an immediate to 2 hours response time. On Critical issues Vigilant will host an open ended conference bridge to collaborate and provide continuous interaction until resolution.
      2. High – (Covers Potential threat(s) to an organization and any Potential operational outage or service outage to user(s) or Mission Critical Systems). The response time for this High level events is 4 hours 24x7.
      3. Medium – Any general change request of a non-critical nature however is considered medium level. The response time for this level is 8 hours and is available M-F.
      4. Low – Low priority change requests and or information changes and needs are considered to be low level response. Our response time is 24 hours in this category, Monday through Friday only.
    3. Communicating initial threat information will be via phone, email, or a unique Customer portal. Alert details will only contain information available to Vigilant. For example, actual source IP address for an alert may be obscured from Vigilant by infrastructure within the customer environment such as proxy servers. Determination of actual source of an alert may require additional investigation by the Customer and Vigilant. Analysis performed beyond alert notification is considered “Incident Response.” Unless expressly stated in the Agreement, Vigilant is not responsible to provide Incident Response.
  6. Penetration Testing

    1. Authorization
      1. Customer agrees that it has authorized Vigilant to perform penetration testing against their owned applications and warrants Customer has authority to request such services. This testing will include various types of network and application based attacks and can included scanning of all Customer systems, to attack Customer infrastructure for the purposes of identifying information security vulnerabilities in service of the Customer, to perform conduct within and outside of the Customer infrastructure that would otherwise be illegal activity if not already expressly permitted by Customer and to provide any other services to Customer as identified in any statement of work or as described in the invoice above (collectively, the “Services”). The work will be performed remotely and no physical access to the client environment will be needed. The deliverable of the penetration test report will be delivered no more than 2 weeks after the test completion date
    2. Additional Penetration Testing Indemnification
      1. Customer acknowledges and accepts that Vigilant, in its performance of the Services, may possibly harm or otherwise interfere with Customer infrastructure, systems, data, or property. Customer, on behalf of itself and its successors, assigns and other legal representatives, hereby absolutely, unconditionally and irrevocably covenant and agree that it will hold Vigilant harmless and will not sue Vigilant (at law, in equity or otherwise) for any harm or loss incurred by Customer that arises or in any way relates to Vigilant’s provision of the Services, except for any such actions by Vigilant that are held to be negligent or reckless by a court of appropriate jurisdiction. Customer agrees to indemnify and hold Vigilant harmless for any liability, loss, cost, damage or expense, including reasonable attorney’s fees, resulting from third-party claims against Vigilant when inaccurate information or direction provided by Customer causes Vigilant to take any action in performing the Services that violate applicable law, contract or any third-party’s rights. Customer acknowledges that Vigilant is engaged in the business of providing computer security services and associated deliverables to various clients and that none of these arrangements is exclusive.
    3. Data Exfiltration
      1. Any sensitive data located will be documented and testing will be performed to see if the data can be transferred undetected to the test machine’s encrypted hard drive.
      2. Sensitive data will be handled under the proper requirements governed by the Customer's compliance requirements.
      3. Any Sensitive data will be destroyed post assessment and a document of destruction will be given to the Customer on the completion of the assessment.
    4. Clean Up Installed Software and Tools
      1. The tester will remove any software or other artifacts used during testing so that the systems are all returned to their pre-test state.
    5. Customer Requirements
      1. Customer will guarantee that all sites and systems designated for scanning are available. If delay is caused by the site(s) or systems not being ready additional charges will apply at a rate of $500.00 per resource. If this takes place Vigilant project manager and Customer contact will work to agree upon a reasonable and mutually acceptable time to reschedule work.
      2. It may be required for the Customer to provide Hardware or Software to Vigilant in order for Vigilant to perform an accurate and complete test. If Hardware or Software from the Customer are required the request will be made by Vigilant to the Customer in writing. All hardware and software provided by Customer will be assumed to be good and in working order. Customer is responsible for all software licensing requirements, software compatibility with hardware or hardware requirements by software and its functionality if applicable. All software and hardware will be returned to the client after the assessment. If the assessment includes destruction of the hardware or software Customer acknowledges that the hardware and software may not be returned in working order and or the state it was delivered to Vigilant in.
    6. Assessment Hours
      1. Unless otherwise defined all assessment work will be performed during normal business hours 8-5 M-F unless designated in writing by Customer. Customer will designate a single point of contact to whom all Vigilant communications may be addressed and who has the authority to act on all aspects of the services throughout the duration of the project; such contact shall be available during normal hours of business (Monday through Friday, 8:00am to 5:00pm local site time, excluding holidays)



    Vigilant grants to Customer, exercisable solely by Authorized Users, a non-exclusive and non-transferable right and license to use the Software and Services during the Term. Customer shall use the Software and Services solely for internal business purposes and as set forth in the Agreement. Customer shall have transfer, assignment or sublicense rights absent express written consent from Vigilant. Customer acknowledges and agrees that Customer is solely responsible for ensuring that Authorized Users comply with the Agreement and Customer shall be solely responsible for any breach of the Agreement due to the action or inaction of any Authorized User or of any employee, agent, customer, or contractor of Customer. Customer shall and shall not permit any third party to: (i) remove of modify any markings or reference to Vigilant or its licensors’ proprietary rights from Vigilant Software or Services; (ii) make the Software, Services, or any materials thereof available in any manner to any third party for use in the third party’s business operations; (iii) download, reproduce, copy, republish, alter, adapt, modify, improve, translate, create derivative works from, reverse engineer any part of the Services or Software, disassemble, decompile or otherwise attempt to reveal the trade secrets, know-how, or other Intellectual Property Rights underlying or included in the Software or Services; (iv) access or use the Software or Services in order to build or support and/or assist a third party in building or supporting, products or services competitive to Vigilant; (v) interfere in any manner with the hosting of the Software or the Services; (vi) license, sell, rent, lease, transfer, assign, distribute, display, host, outsource, disclose, permit time-sharing, or otherwise commercially exploit or make the Services, Software, or related materials available to any third party; or (vii) otherwise use the Services or Software not in accordance with the Agreement. Upon expiration or termination of the Agreement, for any reason, Customer’s right to access or use the Software and Services shall immediately terminate.


    Vigilant will assign to each Authorized User a unique password and identification name (“Authorized User Credentials”). Authorized User Credentials allow the Authorized User to access the administrative components of the Software and Services. Customer must immediately inform Vigilant if it discovers or reasonably believes that Authorized User Credentials or any other security mechanism issued by Vigilant is lost or forgotten, has or is likely to become known to someone not authorized to use it or is being or is likely to be used in an unauthorized way. In such an event, Customer must complete such security checks as Vigilant deems appropriate. Vigilant reserves the right to suspend access to the Software and Services if at any time Vigilant considers that there is or is likely to be a breach of security or if Customer fails to comply with Vigilant’s instructions or requests in relation to security matters.


    Vigilant may use software/hardware for the Services that are subject to shrink-wrap, click-through, on-screen, open source, or similar licensing arrangements that Customer must timely accept during Vigilant performance of the Services. Vigilant shall obtain Customer’s approval prior to accepting the terms of such agreements on behalf of Customer if acceptance of such agreement will require payment from Customer. Where applicable, Vigilant will convey to Customer the requisite license rights to software used by Vigilant to provide the Services. Customer shall either directly pay all costs of all such software/hardware, including all licensing fees, or promptly reimburse Vigilant for all such costs.


    The Software and Services may utilize one or more open source packages. This open source software is governed by the terms and conditions of the applicable open source license and Customer agrees that it will be bound by the terms and conditions of the applicable open source license in connection with its use and distribution of the open source software in the Software and Services. The open source software, the applicable open source licenses and other open source notices will be made available upon request.



      The Agreement shall commence on the Effective Date and remain in effect for the term identified in the Agreement (the “Initial Term”). If no Initial Term is identified in the Agreement, the Initial Term shall be deemed to be three (3) years from the Effective Date and shall automatically renew for successive three (3) year periods (each a “Renewal Term”), unless either Party gives at least ninety (90) days prior written notice of intent to cancel to the other Party before the expiration of the then current term in effect (including the Initial Term or any Renewal Term, as the case may be). Vigilant reserves the right to increase service and product rates at the time of renewal. The Initial Term and any Renewal Term are referred to collectively as, the “Term.”


      Vigilant may terminate the Agreement immediately if in Vigilant’s sole discretion Customer misuses the Software or Services, engages in illegal practices, or otherwise materially breaches the Agreement. Vigilant may also terminate the Agreement at any time, for any cause, upon thirty (30) days prior written notice. Customer may terminate the Agreement if Vigilant materially breaches the terms of the Agreement and fails to cure such breach within thirty (30) days of written notice.


      Upon and after the termination or expiration of any Agreement for any or no reason:

      1. Customer shall immediately cease use of all Vigilant Materials and Confidential Information.
      2. Subject to continuing rights, licenses and obligations of either Party under the Agreement, all licenses granted hereunder will immediately terminate and the Parties shall cease all activities concerning, including all use of, in the case of Customer, the expired or terminated Services and/or Software and related Vigilant Materials and, in the case of Vigilant, the Customer Information.
      3. Vigilant shall immediately cease use of Customer’s Confidential Information except to the extent that such Confidential Information is, in Vigilant’s reasonable opinion, inseparable from the Forensic Data Vigilant is entitled to retain and use under the Agreement. In such circumstances, Vigilant shall have no obligation to cease use of or destroy the inseparable Confidential Information.
      4. Customer shall pay to Vigilant, (i) all charges and amounts due and payable to Vigilant, if any, for Services performed under the terminated or expired Agreement; (ii) all reimbursements for costs/expenses incurred by Vigilant during the term of the Agreement; (iii) any deferred payments; (iv) 100% of any rate reduction or discount previously granted if the Agreement or any Agreement is terminated before the end of the Term. Customer shall not be entitled to any refund of any payments made by Customer.
      5. Each Party shall, at the other Party’s option and upon its written request and subject to any retention rights in the Agreement: (i) promptly return or destroy and erase from all systems it directly or indirectly uses or controls all originals and copies of all of the other Party’s Confidential Information; and (ii) provide a written statement to the other Party certifying that it has complied with the requirements of this section.

    The provisions set forth in the following sections and any other right or obligation of the Parties in the Agreement that, by its nature, should survive termination or expiration of the Agreement, will survive any expiration or termination of the Agreement: Section 3.3, Section 4, Section 6, Section 7, Section 8, Section 9, Section 10, Section 12 and Section 13.


    1. Subject to the terms of the Agreement, Customer shall pay the fees set forth in the Agreement, which shall be determined and invoiced by Vigilant in accordance with the rates, pricing and discounts set forth in the Agreement (“Fees”).
    2. All Fees and amounts set forth in the Agreement are exclusive of taxes. Customer shall be solely responsible for all sales, service, value-added, use, excise, consumption and any other taxes, duties and charges of any kind, if any, imposed by any governmental entity on any amounts payable by Customer under the Agreement, other than any taxes imposed on, or with respect to, Vigilant income, revenues, gross receipts, personnel, real or personal property or other assets.
    3. Customer shall reimburse Vigilant for direct, documented, out-of-pocket expenses incurred by Vigilant in performing the Services, provided that Customer shall only be obligated to reimburse Vigilant for travel and lodging expenses approved in advance by Customer.


      Customer will provide Customer Information to Vigilant in connection with the Agreement and Services. Customer will remain the sole and exclusive owner of all right, title and interest in and to all Customer Information, including all Intellectual Property Rights relating thereto, subject only to the licenses granted in the Agreement. Subject to the terms and conditions of the Agreement, Customer hereby grants Vigilant a limited, royalty-free, fully-paid up, non-exclusive, transferable and sublicensable license to Process the Customer Information solely as reasonably necessary to provide the Services and as reasonably necessary to exercise any of the rights granted to Vigilant under the Agreement.


      Vigilant is and will remain the sole and exclusive owner of all right, title and interest in and to the Vigilant Materials, including all Intellectual Property Rights relating thereto, subject only to any license expressly granted to Customer in the Agreement. Excepting any limited license expressly provided in the Agreement, nothing contained in the Agreement shall be construed as granting Customer, or any third party, any right, title, or interest in or to any Vigilant Materials, in each case whether by implication, estoppel or otherwise.



      In connection with the Agreement and Services, each Party (as the “Disclosing Party”) may disclose or make available Confidential Information to the other Party (as the “Receiving Party”). Subject to the exclusions listed below, “Confidential Information” means information in any form or medium (whether oral, written, electronic or other) that the Disclosing Party reasonably considers confidential or proprietary, including information consisting of or relating to the Disclosing Party technology, trade secrets, know-how, business operations, plans, strategies, customers and pricing and information with respect to which the Disclosing Party has contractual or other confidentiality obligations that is either marked, designated or otherwise identified as “confidential” or that should reasonably be understood to be confidential considering the circumstances of its disclosure. Without limiting the foregoing, (i) all Customer Information is and will remain the Confidential Information of Customer and (ii) all Vigilant Materials including the Software, Specifications and Documentation are and will remain the Confidential Information of Vigilant and (iii) the terms of the Agreement are the Confidential Information of Vigilant.


      Confidential Information does not include information that: (i) was rightfully known to the Receiving Party without restriction on use or disclosure prior to such information being disclosed or made available to the Receiving Party in connection with the Agreement; (ii) was or becomes generally known by the public other than by the Receiving Party’s or any of its employees, agents, contractors, or other representatives’ noncompliance with the Agreement; (iii) was or is received by the Receiving Party on a non-confidential basis from a third party that was not or is not, at the time of such receipt, under any obligation to maintain its confidentiality; or (iv) was or is independently developed by the Receiving Party without reference to or use of any Confidential Information.


      As a condition to being provided with any disclosure of or access to Confidential Information, the Receiving Party (i) shall not access or use, or permit the access or use of Confidential Information other than as necessary to exercise its rights or perform its obligations under and in accordance with or as expressly authorized by the Agreement and (ii) shall safeguard the Confidential Information from unauthorized use, access or disclosure using at least the degree of care it uses to protect its own similarly sensitive information and in no event less than a reasonable degree of care.


      If the Receiving Party or any of its representatives is compelled by applicable Law to disclose any Confidential Information then, to the extent permitted by applicable Law, the Receiving Party shall: (i) promptly and prior to such disclosure, notify the Disclosing Party in writing of such requirement so that the Disclosing Party can seek a protective order or other remedy, or waive its rights; and (ii) provide reasonable assistance to the Disclosing Party, at the Disclosing Party’s sole cost and expense, in opposing such disclosure or seeking a protective order or other limitations on disclosure. If the Disclosing Party waives compliance or, after providing the notice and assistance required under this paragraph, the Receiving Party remains required by law to disclose any Confidential Information, the Receiving Party shall disclose only that portion of the Confidential Information that the Receiving Party is legally required to disclose and, upon the Disclosing Party’s request, shall use commercially reasonable efforts to obtain assurances from the applicable court or other presiding authority that such Confidential Information will be afforded confidential treatment. No such compelled disclosure by the Receiving Party will otherwise affect the Receiving Party’s obligations hereunder with respect to the Confidential Information so disclosed.


    1. Customer shall indemnify, hold harmless and defend Vigilant and its managers, officers, directors, employees, agents, Affiliates, contractors, successors and assigns, from and against any losses, damages, liabilities, deficiencies, claims, actions, suits, judgments, settlements, interest, awards, penalties, fines, costs or expenses of whatever kind, including professional fees and reasonable attorneys’ fees incurred by Vigilant that arise out of any direct or third-party claim alleging: (i) breach or non-fulfillment of any representation, warranty, or covenant this Agreement by Customer or its managers, officers, directors, employees, agents, Affiliates, contractors, successors and assigns (“Personnel”); (ii) any negligent or more culpable act or omission of Customer or its Personnel (including any reckless or willful misconduct) in connection with the performance of its obligations under this Agreement; (iii) any use of Customer systems by Vigilant consistent with the Agreement that results in the infringement of any Intellectual Property Rights or other privacy violations; (iv) any bodily injury, death of any person, or damage to real or tangible personal property caused by the negligent or more culpable acts or omissions of Customer or its Personnel (including any reckless or willful misconduct); or (v) any failure by Customer to comply with any applicable federal, state, or local laws, regulations, or codes in the performance of its obligations under this Agreement.

    2. If Vigilant believes or it is determined that any of the Software may have violated a third party’s Intellectual Property Rights, Vigilant may, at its sole discretion and as Customer’s sole remedy for such violation either:

      1. modify or replace the Software to be non-infringing (while substantially preserving its utility or functionality);
      2. obtain for Customer a license to allow for continued use of the Software; or
      3. end the relevant license, terminate Customer’s access to the Software, refund any prepaid fees not yet earned and terminate the Agreement.

      Vigilant is not obligated to take any of the above-described actions to the extent claims or actions are based on or result from: (i) modifications or alterations of the Software by Customer; (ii) use of the Software outside the scope of use identified in the Agreement or in Vigilant’s user Documentation or policies; or (iii) the combination of the Software with any products or services not provided by Vigilant.




    1. Each Party represents and warrants to the other Party that (i) it is duly organized, validly existing and in good standing as a corporation or other entity under the Laws of the jurisdiction of its incorporation or other organization, (ii) it has the full right, power and authority to enter into and perform its obligations and grant the rights, licenses, consents and authorizations it grants or is required to grant under the Agreement. (iii) the execution of the Agreement by its representative whose signature is set forth at the end of the Agreement has been duly authorized by all necessary corporate or organizational action of such Party; and (iv) when executed and delivered by both Parties, the Agreement will constitute the legal, valid and binding obligation of such Party, enforceable against such Party in accordance with its terms. Customer further represents, warrants and covenants that Customer owns or otherwise has and will have the necessary rights and consents in and relating to the Customer Information so that, as received by Vigilant and used in accordance with the Agreement, they do not and will not infringe, misappropriate or otherwise violate any Intellectual Property Rights, any privacy, or other rights of any third party or violate any applicable law.


    3. Customer agrees to comply with the requirements of all applicable laws, rules and regulations in connection with the Agreement and the Services provided. Vigilant reserves the right to take all actions that it believes necessary to comply with any applicable law, rule, or regulation including immediate termination of the Services without notice to Customer.

    4. Customer agrees that Vigilant is not responsible for any delays caused by Customer. Customer further recognizes that the Software and Services involve a risk of loss of or disruption to Internet services, network services, electronic communications, information, Customer Information and data, including, but not limited to, third party access to the foregoing in a manner that may have adverse business consequences for Customer. Customer assumes all risk of loss of, or disruption to, the foregoing and hereby releases Vigilant and its Affiliates from any liability for any such loss including, but not limited to (i) the use or inability to use the Software or any system or application; (ii) any infringement or claim of infringement of a copyright, patent or other Intellectual Property Right allegedly implicated by the Software or Services or any other software acquired in connection with the Services; (iii) any loss of or changes to Customer Information or other data, or the inaccuracy of Customer Information or other data; (iv) the content of Customer Information; (v) delays or failures to perform any obligations hereunder due to a Force Majeure event; (vi) impairments to the Services caused by acts within the control of the Customer, its employees, or its agents; (vii) interoperability of specific Customer applications or systems; (viii) Customer’s inability to access or interact with other providers or their services through the Internet; (ix) performance impairments caused on the Internet; (x) the cost of substitute goods, services, or technology; and/or (xi) any business loss, including, but not limited to, lost profits.

    5. Customer specifically acknowledges that each type of information security threat or attack presents unique challenges, not all of which are related to technology (e.g., some security breaches may be due to human factors such as an employee divulging their password) and that Vigilant cannot be responsible for monitoring or analyzing items that are not specifically outlined in the Agreement.

    6. Unlimited Breach Response Policy: Under this Subscription Agreement Vigilant provides unlimited breach response forensics at no additional cost to the Customer for any incidents that originated in their environment while under Vigilant’s protection. If an incident response is initiated and it is determined that the incident happened, or was associated to an event that preceded Vigilant services, The Customer will incur an incident response service charge. The scope of the unlimited breach response forensics only applies to the capabilities of the services The Customer subscribes to and only for network segments, or endpoints, with Vigilant services installed on them. For example, if The Customer subscribes to MNDR services and not MEDR then incident response forensics would only cover a Customer network and not endpoints and only on the segments of The Customer network(s) traffic that MNDR is configured to monitor. Unlimited breach response for MEDR only applies for Customers that subscribe to MEDR and choose Crowdstrike as the integration and endpoint tool. In order to be eligible for Vigilant’s unlimited breach response coverage, Vigilant’s implementation teams must certify client environment during the onboarding process of Vigilant services in client environment. Customer will receive a certification document during this process. If it is found that client modified Vigilant service deployments post certification, Vigilant will not be obligated to honor unlimited breach response services and The Customer will be obligated to pay Vigilant for all incident response services provided to Customer.

      If the Customer's forensic investigation requirements are outside of subscribed services, The Customer may purchase incident response hours from Vigilant to cover said requirements. If the forensic investigation calls for additional data or information, the Customer is responsible for providing access to this data in a secure and timely manner.


    In no event will Vigilant be liable or responsible to Customer, or be deemed to have defaulted under or breached the Agreement, for any failure or delay in fulfilling or performing any term of the Agreement, when and to the extent such failure or delay is caused by any circumstances beyond Vigilant’s reasonable control, including acts of God, flood, fire, earthquake or explosion, war, terrorism, invasion, riot or other civil unrest, embargoes or blockades in effect on or after the date of the Agreement, national or regional emergency, strikes, labor stoppages or slowdowns or other industrial disturbances, passage of Law or any action taken by a governmental or public authority, including imposing an embargo, export or import restriction, quota or other restriction or prohibition or any complete or partial government shutdown, or national or regional shortage of adequate power or telecommunications or transportation.


    1. Relationship of the Parties

      The relationship between the Parties is that of independent contractors. Nothing contained in the Agreement shall be construed as creating any agency, partnership, joint venture or other form of joint enterprise, employment or fiduciary relationship between the Parties and neither Party shall have authority to contract for or bind the other Party in any manner whatsoever.

    2. Public Announcements

      Customer agrees (i) that Vigilant may identify Customer as a recipient of Services and use Customer’s name and logo in sales presentations, marketing materials and press releases and (ii) to develop a brief Customer profile for use by Vigilant for promotional purposes on any promotional materials, including web sites and social media, owned and/or controlled by Vigilant.

    3. Notices

      Except as otherwise expressly set forth in the Agreement, all notices, requests, consents, claims, demands, waivers and other communications under the Agreement have binding legal effect only if in writing and addressed to, in the case of Customer, the name and address or email address identified on the Agreement or, in the case of Vigilant, to legalteam@vigilantnow.com or to such other address or such other person that such Party may designate from time to time in accordance with this paragraph. Notices sent in accordance with this paragraph shall be deemed effectively given: (a) when received, if delivered by hand, with signed confirmation of receipt; (b) when received, if sent by a nationally recognized overnight courier, signature required; (c) when sent, if by e-mail, (with confirmation of transmission), if sent during the addressee’s normal business hours and on the next business day, if sent after the addressee’s normal business hours; and (d) on the 5th day after the date mailed by certified or registered mail, return receipt requested, postage prepaid.

    4. Entire Agreement; Amendments; Waiver

      The Agreement, including any other documents incorporated therein by reference, constitutes the sole and entire agreement of the Parties with respect to the subject matter of the Agreement and supersedes all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to such subject matter. The Agreement may be amended, modified or changed only by a writing signed by both Parties. The waiver of a breach of any provision of the Agreement will not operate or be interpreted as a waiver of any other or subsequent breach. In the event of any inconsistency between these Terms and the Agreement or between these Terms and any other documents incorporated herein by reference, the following order of precedence governs (other than an exception expressly set forth as such therein): (a) first, these Terms; (b) second, the Agreement; and (c) third, any other documents incorporated herein by reference.

    5. Non-Solicitation

      During the Term and for two (2) years following the expiration or termination of any Agreement, Customer agrees not to: (i) directly or through others, solicit or attempt to solicit or hire any Vigilant Personnel; (ii) encourage Vigilant Personnel to terminate his or her relationship with Vigilant; or (iii) hire or directly contract Vigilant Personnel absent Vigilant’s express prior written consent.

    6. Restrictive Covenant

      Customer acknowledges that a breach or threatened breach of any of the restrictive covenants in the Agreement or these Terms would give rise to irreparable harm to Vigilant, for which monetary damages would not be an adequate remedy and hereby agrees that in the event of a breach or a threatened breach by Customer or its Affiliates of any such obligations, Customer shall, in addition to any and all other rights and remedies that may be available to it in respect of such breach, be entitled to equitable relief, including a temporary restraining order, an injunction, specific performance and any other relief that may be available from a court of competent jurisdiction (without any requirement to post bond).

    7. Assignment

      Customer shall not assign, delegate, or subcontract any portion of its rights, duties, or obligations under the Agreement without the prior written consent of Vigilant. Any purported assignment in violation of this section and shall be null and void. Customer agrees that Vigilant may subcontract services to be performed in connection with the Agreement; provided that any such subcontracting arrangement will not relieve Vigilant of any of its obligations hereunder. Vigilant may assign the Agreement, including its rights and duties hereunder, without the consent of Customer.

    8. Severability

      If any provision of the Agreement is invalid, illegal or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect any other term or provision of the Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction. Upon such determination that any term or other provision is invalid, illegal or unenforceable, the Parties hereto shall negotiate in good faith to modify the Agreement so as to affect the original intent of the Parties as closely as possible in a mutually acceptable manner in order that the transactions contemplated hereby be consummated as originally contemplated to the greatest extent possible.

    9. Governing Law and Jurisdiction

      The Agreement shall be solely and exclusively governed, construed and enforced in accordance with the Laws of the State of Ohio (without regard to the conflicts of Law provisions thereof). The Parties hereby expressly consent to the exclusive jurisdiction and venue of the federal and state courts governing Butler County, Ohio to adjudicate any dispute arising out of the Agreement and hereby waive the affirmative defenses of lack of personal jurisdiction, lack of venue and forum non-conveniens.

    10. Waiver of Jury Trial

      Customer irrevocably and unconditionally waives any right it may have to a trial by jury in respect of any legal action arising out of or relating to the Agreement or the transactions contemplated hereby.

    11. No Third-Party Beneficiary

      No third party shall be deemed a third-party beneficiary of the Agreement. Any Customer Affiliate networks may be monitored under the Agreement as long as the Affiliate is wholly owned by Customer, the Affiliate is separately identified in the Agreement and the Affiliate network traffic passes through the same data pipe.

    12. Export Laws

      Export Laws of the United States and any other relevant local export Laws apply to the Software. Customer agrees that such export control Laws govern Customer’s use of the Software and Services (including technical data) and any deliverables provided under the Agreement. Customer agrees to comply with all such export Laws (including “deemed export” and “deemed re-export” regulations). Customer agrees that no data, information, software programs and/or materials resulting from the Services (or direct product thereof) will be exported, directly or indirectly, in violation of such Laws, or will be used for any purpose prohibited by such Laws including, without limitation, nuclear, chemical, or biological weapons proliferation, or development of missile technology.

    13. Audit Rights

      Vigilant may, at its sole discretion, audit Customer’s use of the Services during the Term. Customer agrees to cooperate in good faith with Vigilant’s audit and provide reasonable assistance and access to all information Vigilant deems necessary to complete the audit. Any such audit shall not unreasonably interfere with Customer’s normal business operations. If any audit produces use by Customer in excess of the Agreement, Customer agrees to pay, within thirty (30) days of written notification, any fees applicable to Customer’s use of the Services in excess of its rights under the Agreement. If Customer does not pay such fees, Vigilant can, at its sole discretion, terminate the Services and/or the Agreement. Customer agrees that Vigilant shall not be responsible for any of Customer’s costs incurred in cooperating with the audit.

    14. Non-Applicability of UCITA

      The Uniform Computer Information Transactions Act does not apply to the Agreement. Customer understands that Vigilant business partners, including any third-party firms retained by Customer to provide computer consulting services, are independent of Vigilant and are not Vigilant agents. Vigilant is not liable for nor bound by any acts of any such business partner, unless the business partner is providing services as a Vigilant subcontractor on an engagement ordered under the Agreement.


    1. “Affiliate” of a Person means any other Person that directly or indirectly, through one or more intermediaries, controls, is controlled by, or is under common control with, such Person. The term “control” (including the terms “controlled by” and “under common control with”) means the direct or indirect power to direct or cause the direction of the management and policies of a Person, whether through the ownership of voting securities, by contract or otherwise/ownership of more than 50% of the voting securities of a Person.
    2. “Agreement” means any document(s) executed by the Parties that contemplates, refers to, or otherwise incorporates these Terms, as they may be amended from time to time.
    3. “Authorized User” means any employee or third-party user that requires access to the Software or Services and has been identified in writing by Customer to Vigilant and approved by Vigilant as being authorized to use the administrative components of the Software or Services.
    4. “Compromise” means any Incident ranging from an individual/small-scale operation (e.g., insiders, suppliers and activists) to large-scale, organized efforts (e.g., perpetrated by criminal networks and foreign governments).
    5. “Customer Information” means any information, records, data, or any other materials (in whatever form) entered into the Software by Customer, or otherwise provided to Vigilant by Customer, any of Customer’s Authorized User, or any other employee, agent, contractor, or other representative of Customer.
    6. “Disclosing Party” has the meaning set forth in Section 7.1.
    7. “Documentation” means any manuals, instructions, or other documents or materials that Vigilant provides or makes available to Customer in any form or medium and which describe the functionality, components, features or requirements of the Services or Vigilant Materials, including any aspect of the installation, configuration, integration, operation, use, support or maintenance thereof.
    8. “Effective Date” has the meaning set forth in the Agreement or if no date is identified, such it shall mean the date of the latest signature on the Agreement.
    9. “Forensic Data” means any data identified by Vigilant in its sole discretion as malware or forensic data related to malware, including any data which contains embedded malware or is related to any Compromise or Incident.
    10. “Incident” means the introduction of malicious software such as trojans, worms, viruses and spyware; password phishing; cyber-attack; cyber-intrusion; hacking; data breach; unauthorized access; denial of service; malware; bots; system Compromise or other computer security breach.
    11. “Incident Response” has the meaning set forth in Section 1.5.
    12. “Intellectual Property Rights” means any and all registered and unregistered rights granted, applied for or otherwise now or hereafter in existence under or related to any patent, copyright, trademark, trade secret, database protection or other intellectual property rights Laws and all similar or equivalent rights or forms of protection, in any part of the world.
    13. “Law” or “Laws” means any statute, law, ordinance, regulation, rule, code, order, constitution, treaty, common law, judgment, decree or other requirement of any federal, state, local or foreign government or political subdivision thereof, or any arbitrator, court or tribunal of competent jurisdiction.
    14. “Parties” means both Vigilant and Customer.
    15. “Party” means either Vigilant or Customer individually.
    16. “Person” means an individual, corporation, partnership, joint venture, limited liability entity, governmental authority, unincorporated organization, trust, association or other entity.
    17. “Personnel” has the meaning set forth in Section 8.1.
    18. “Private Information” means information comprising personally identifying or proprietary network information related to Customer and third parties that interact with Customer and Customer’s or a third party’s network equipment, files, databases, logs and other sources of information which may support the Services.
    19. “Process” means to perform any operation or set of operations on any data, information, material, work, expression or other content, including to (a) collect, receive, input, upload, download, record, reproduce, store, organize, combine, log, catalog, cross-reference, manage, maintain, copy, adapt, alter, translate or make other improvements or derivative works, (b) process, retrieve, output, consult, use, disseminate, transmit, submit, post, transfer, disclose or otherwise provide or make available, or (c) block, erase or destroy.
    20. “Receiving Party” has the meaning set forth in Section 7.1.
    21. “Software” means Vigilant software application or applications and any third-party or other software and all new versions, updates, revisions, improvements and modifications of the foregoing, that Vigilant provides access to, use of, or uses as part of the Services or otherwise related to the Agreement.
    22. “Specifications” means the specifications for the Services set forth in the Agreement and, to the extent consistent with and not limiting of the foregoing, the Documentation.
    23. “Terms” has the meaning set forth in the preamble.
    24. “Threat Data” has the meaning set forth in Section 1.4.
    25. “User Data” means any and all information reflecting the access or use of the Services by or on behalf of Customer or any Authorized User which is automatically collected or logged by Vigilant or a third party on Vigilant’s behalf, including any end user profile-, visit-, session-, impression-, click through- or click stream- data and any statistical or other analysis, information or data based on or derived from any of the foregoing.
    26. “Vigilant Materials” means all devices, documents, data, know-how, methods, processes, software and other inventions, works, technologies and materials, including any and all Services, Software, Documentation, computer hardware, programs, reports and specifications, client software and deliverables that are proprietary to Vigilant and provided or used by Vigilant in connection with performing the Services.